All orders are shipped direct from our stock or from our supplier to your door. Post boxes are generally not acceptable as delivery addresses unless by prior arrangement. Shipping rates vary depending on your country and state, the size and type of product you have purchased, and the manufacturer's location. Some items include free shipping. Some of our suppliers may include free insurance on shipped items. Please ensure that the shipping arrangements and costs are acceptable to you before making any purchase, as some shipping charges may be non refundable. Please allow plenty of time for delivery, as our focus is on the safety of your products. We want your robots and kits to arrive in good condition, and sometimes that can take a few days longer. If any items arrive damaged, please do not sign the delivery docket. Notify the delivery agent that the items are damaged and take a photo of the items then contact the supplier as printed on the delivery docket. Your rights are protected by law, and we are on your side.